Terms & Conditions — AVA Flood Restoration

Effective Date: January 1, 2026
Company: AVA Flood Restoration, LLC (“Company,” “we,” “us,” or “our”)
Website: avafloodrestoration.com

By accessing or using this website, contacting us, or submitting your information through any form, chat, call, text, or dispatch channel, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use this website.

These Terms govern website use, pre-service communications, and inquiry submissions. Actual restoration, mitigation, or repair services are governed exclusively by signed work authorizations, service agreements, insurance-approved scopes, or contract documents associated with a specific project.

1. Website Use & Acceptable Conduct

You agree not to:

  • disrupt or interfere with website functionality or security

  • submit false, misleading, or unauthorized information

  • use the website for illegal, abusive, competitive, or scraping-based purposes

Use of this website does not create a client–contractor relationship until services are formally authorized in writing.

2. Informational Content & Disclaimer

Content on this website is provided for general informational purposes only and is not professional, legal, engineering, or insurance advice.

  • property conditions vary by site

  • restoration outcomes depend on environmental and structural factors

  • decisions should not be made based solely on website content

You rely on website information at your own discretion and risk.

3. Quotes, Prices, and Preliminary Estimates

Any pricing information, estimates, or verbal guidance provided via website, phone, email, chat, or text are non-binding and may change based on:

  • on-site inspection and verified conditions

  • insurance carrier or program determinations

  • updated project scope or safety requirements

  • applicable laws, codes, or regulatory standards

Final terms are governed only by executed project documents.

4. Communications, Dispatch, and Consent

By submitting your information, you consent to being contacted by AVA Flood Restoration, LLC and its authorized staff, agents, or service partners via:

  • phone calls (including recorded or monitored calls)

  • SMS/text messages

  • email

  • automated or CRM-triggered messaging systems where permitted by law

Communications may include scheduling, dispatch coordination, job updates, invoices, insurance documentation, or customer support.

You may opt out of marketing communications at any time.
Service-essential communications may still occur where necessary.

See our Privacy Policy for additional details.

5. Third-Party Platforms & Links

Our website may link to or integrate with:

  • Google Local Services Ads (LSA)

  • CRM portals, dispatch systems, or payment tools

  • insurance networks or referral platforms

We are not responsible for third-party:

  • content, availability, or accuracy

  • policies or data handling practices

  • security or system performance

Access to third-party tools is at your own discretion.

6. Intellectual Property

All text, graphics, images, branding, layouts, and content on this website are owned by or licensed to AVA Flood Restoration, LLC and protected by intellectual property laws.

You may not copy, reuse, distribute, or modify content without written authorization.

7. No Warranties — Website Availability

This website is provided on an “as-is” and “as-available” basis. We do not warrant that:

  • the website will operate without interruption or error

  • content will always be current, complete, or accurate

  • systems will be free from defects, malware, or vulnerabilities

All implied warranties are disclaimed to the fullest extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by law, AVA Flood Restoration, LLC shall not be liable for:

  • indirect, incidental, consequential, special, or punitive damages

  • loss of business, revenue, data, or opportunities

  • reliance on website content or system availability

Any liability related to services actually performed is governed solely by the written agreement for that project.

9. Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, contractors, agents, and affiliates from claims arising from:

  • misuse of the website or communication tools

  • submission of false or unauthorized information

  • violation of these Terms

This does not apply to claims caused by our gross negligence or willful misconduct.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of:

  • the State of California for California-based projects or users

  • the State of Idaho for Idaho-based projects or users

Venue shall be within the applicable state and county where services are performed, unless otherwise required by law.

Where permitted, disputes will first be submitted to good-faith mediation, followed by binding arbitration if unresolved.

11. Changes to These Terms

We may update or modify these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms. The Effective Date will be updated when revisions occur.

12. Contact Information

AVA Flood Restoration, LLC
Email: support@avafloodrestoration.com
Phone: (760) 851-5001

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