Privacy Policy — AVA Flood Restoration

Effective Date: January 1, 2026
Website: avafloodrestoration.com
Company: AVA Flood Restoration, LLC (“Company,” “we,” “us,” or “our”)

This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, contact us, or use our services.

By using this website, you agree to the terms of this Privacy Policy.

This Policy applies to users in the United States, including residents of California and Idaho, and is intended to comply with applicable privacy laws including the California Consumer Privacy Act (CCPA), as amended by the CPRA.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

  • Name, phone number, email address, property address

  • Details submitted through contact forms, quote requests, chat tools, or service inquiries

  • Photos, documents, or descriptions you provide related to a project

Automatically Collected Information

  • IP address, browser type, device type

  • Pages visited and time spent on site

  • Cookies, pixels, session logs, and analytics tracking data

Information from Third Parties

  • Lead sources such as Google, Facebook/Meta, Local Service Ads, or referral partners

  • Customer relationship management (CRM) platforms or scheduling tools

  • Call tracking or dispatch systems

We do not knowingly collect information from children under 13.

2. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide restoration and emergency services

  • Create estimates, invoices, work orders, and service records

  • Communicate with you about appointments or service updates

  • Support insurance claim documentation where applicable

  • Improve our website and marketing performance

  • Detect fraud or security risks

  • Comply with legal, regulatory, and safety obligations

We may use your information for marketing, remarketing, or follow-up communications, where permitted by law. You may opt out at any time.

3. Cookies, Analytics, Advertising, and Tracking Tools

We may use:

  • Google Analytics, Google Ads, and Local Services Ads

  • Meta/Facebook tracking pixels

  • LeadConnector / CRM tracking and attribution tools

  • Call tracking and session monitoring tools

  • Form analytics and performance tools

These tools may associate website activity with advertising or analytics platforms.

You may disable cookies in your browser or opt out of personalized advertising through Google and Meta account settings.

4. Call Tracking and Call Recording Disclosure

If you call our business phone number, your call may be recorded or monitored for:

  • quality assurance

  • training

  • documentation related to services or insurance claims

Where required by law, you will be notified via automated or verbal notice at the beginning of the call. By continuing the call after notice, you consent to recording.

If you do not wish to be recorded, you may request alternative communication such as email or text.

5. How We Share Information

We may share information with:

  • Service providers, technicians, subcontractors, and vendors assisting in our operations

  • Insurance carriers, adjusters, restoration networks, or claim administrators (when applicable to your project)

  • CRM, dispatch, scheduling, and communication platforms

  • Legal, regulatory, or emergency authorities when required by law

We do not sell personal information.

We do not share information unrelated to legitimate business operations, service performance, or compliance obligations.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect your information.

We retain information only as long as necessary for:

  • providing services and maintaining service records

  • accounting and auditing

  • insurance and legal documentation

  • regulatory or contractual requirements

No security system is entirely risk-free, and you submit information at your discretion.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access or request a copy of your information

  • The right to request correction of inaccurate information

  • The right to request deletion where legally applicable

  • The right to opt out of marketing communications

Requests may be submitted using the contact information below.

8. Additional Rights for California Residents (CCPA / CPRA)

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

  • The right to know the categories and specific pieces of personal information we collect

  • The right to know the categories of sources from which information is collected

  • The right to know the business or commercial purpose for collection or use

  • The right to know the categories of third parties with whom information is shared

  • The right to request deletion of your personal information, subject to legal retention requirements

  • The right to correct inaccurate information

  • The right to limit the use of sensitive personal information (if collected)

  • The right to be free from discrimination for exercising privacy rights

To exercise these rights, contact us using the information in Section 11. We will verify identity before fulfilling requests as required by law.

We do not sell or share personal information for cross-context behavioral advertising as defined under California law.

9. Idaho Applicability

For users and customers located in Idaho, we process personal information consistent with applicable Idaho and U.S. privacy standards and retain information only for legitimate business, legal, and service-related purposes.

We do not collect biometric, health, or highly sensitive information except where required for emergency service documentation or insurance claim support, and only with user consent or lawful basis.

10. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.

12. Contact Us

If you have questions about this Privacy Policy, your privacy rights, or how your information is used, contact:

AVA Flood Restoration, LLC
Email: support@avafloodrestoration.com (update if needed)
Phone: (760) 851-5001
Mailing Address: (add business address here)

You may also submit privacy-related requests by phone or email.

13. CRM, Text Messaging, and Communication Consent

By submitting your information through our website, phone, text message, chat tools, or service request forms, you consent to being contacted by AVA Flood Restoration, LLC through:

  • phone calls (including recorded or monitored calls where allowed by law)

  • SMS/text messages

  • email communications

  • voicemail drops or automated messaging systems (where permitted)

Communications may relate to:

  • scheduling, dispatch, or service coordination

  • estimates, invoices, job updates, or project documentation

  • customer support and follow-up

  • safety, emergency, or insurance-related communications

Message and data rates may apply.
You may opt out of marketing or automated messaging at any time by replying “STOP” to a text message or by contacting us using the information in this Policy.

Operational and service-related communications may still occur where legally allowed.

14. Dispatch Logs, Job Records, and Service Documentation

For restoration and emergency response operations, we may generate and retain dispatch logs, service notes, on-site reports, photos, signatures, time-stamps, and job-related documentation.

This information may be used for:

  • service verification and job history

  • technician coordination and safety

  • insurance claim support and payment processing

  • regulatory or legal compliance

  • quality assurance and training

Where applicable, these records may be shared with:

  • property owners or authorized representatives

  • insurance carriers, adjusters, or restoration networks

  • subcontractors or service partners involved in your project

We retain dispatch and service records only as long as reasonably necessary for business, legal, or insurance purposes.

15. Google Local Services Ads (LSA) and Review / Dispute Handling

If you contact us or hire us through Google Local Services Ads (LSA):

  • Your inquiry may be logged by Google and our CRM for attribution and compliance.

  • We may submit project-related information, documentation, or communications to Google when responding to billing disputes, review challenges, or policy compliance matters.

  • If you leave a review, Google may display your name or profile as governed by Google’s policies.

We do not control Google’s handling of data; users should review Google’s own privacy and platform terms.

16. Consent for Insurance and Third-Party Coordination

If your project involves an insurance claim, third-party network referral, property manager, or adjuster:

  • You authorize us to share relevant job details, documentation, photos, and communications as reasonably necessary to coordinate services, validate scope of work, or support claim processing.

  • We do not share unrelated or unnecessary personal information beyond what is reasonably required for service execution or compliance.

You may withdraw third-party sharing consent unless required by law or contract, but doing so may affect our ability to provide or complete services.

17. How to Withdraw Consent

You may request to withdraw marketing or communication consent, restrict certain uses of your information, or submit privacy-related questions at any time using the contact information provided in this Policy.

 

Operational communications required for safety, service delivery, or legal obligations may still occur where allowed by law.